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Service Work Request Procedures
The Resident Service Center responds to Service requests based on when the request is received, priority values, and manpower availability. Manpower availability will depend to a great extent on what seasonal or cyclical programs are taking place. Within five working days, the unit owner will be informed of the disposition of a work request and an approximate time for performance. If acknowledgement has not been received within two weeks file a second work request, mark it "second request”, and send it to the Resident Service Center. If a second request hasn't been acknowledged, call the Condo Maintenance Representative to help resolve the issue.
Exceptions
In an emergency situation call the Resident Service Center or Dispatch immediately. If the office is closed, other situations for which you may telephone Security for help are: malfunctioning TV cable reception; help changing a light bulb (resident to supply bulb); harmful pests in your unit, or to report a common area electric outage. Alternatively, report it by phone to the Resident Service Center (264-9644) during regular hours.
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